Agency Co-Founder and Digital Transformation Officer Brad Parnell shares how he’s retaining clients, including a success story about a client that has increased marketing spend. Brad and SharpSpring Founder & CEO Rick Carlson also answer questions live from marketing agencies about survival, growth, and best practices.

In this 45-minute Q&A session, you’ll hear:

  • How other agencies are managing current clients
  • Tips on keeping clients happy and thriving
  • Ways to pivot your strategy and increase client spend

Brad Parnell

Co-Founder & Digital Transformation Officer


Rick Carlson

CEO/Founder, SharpSpring

Rick is founder and CEO of SharpSpring. He started with the goal of bringing marketing analytics and automation tools to small and medium businesses on an affordable and easy-to-use SaaS platform. Rick has more than 15 years of executive management experience in the technology sector, holding president, CEO, general manager, and board positions at several successful Internet security companies.

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