Callexa helps you measure customer satisfaction, giving your company access to the information needed to predict customer needs and react accordingly. This will improve customer relationships and increase the quality and number of recommendations.
Using modern, 1-click surveys based on the Net Promoter® Score(NPS), Callexa measures the willingness of customers to recommend you to their friends or colleagues. By doing so, your customer puts his or her credibility on the line, resulting in more accurate results than a simple star rating.
Their customizable survey template is optimized for mailings and compatible with most email clients, webmail services or web browsers. Adapt it to your needs with custom text blocks, colors and your company logo. No tedious scripting — what you see is what you get. Plus, you can add optional follow-up questions and tag ratings for more detailed feedback.
Let Callexa automatically survey your customers. The well-arranged dashboard keeps you informed about all incoming feedback to help you evaluate your service quality.
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.